General terms and conditions of sale

The general terms and conditions set out (hereinafter referred to as “General Terms and Conditions of Sale”) regulate the relationship between Manifattura di Domodossola S.p.A., a company established in Viale dell’Industria no. 1, 28844 Villadossola (VB), Italy, VAT Number 00740460159, as owner of the brand “Athison” (hereinafter referred to as “Athison”) and any person, either legal or natural (hereinafter referred to as “User”), who intends to register on the website www.athison.com or intends to do any purchase in the online store on the website www.athison.com.

The registration on the website www.athison.com is free of charge and does not imply any obligation to buy for the User. It is perfectly possible to do purchase in the online store without having previously registered on the website. It is foreseen no minimum purchasing obligation.

The User is obliged to provide true and correct data both during the registration procedure and during the purchasing procedure, also in order to avoid logistical and/or administrative problems. Athison reserves the right not to fulfill the contract concluded with the User in case the data provided by him would result false or incorrect. The personal data provided by the User during the registration procedure and during the purchasing procedure shall be duly recorded and treated pursuant to applicable law and in accordance with the privacy policy available on the website www.athison.com.

The User acknowledges and accepts that the General Terms and Conditions of Sale are binding. Athison reserves the right to modify the General Terms and Conditions of Sale, at its sole discretion and without notice, in any case within the limits provided by the Italian Legislative Decree 6 September 2005, no. 206, as subsequently amended (hereinafter referred to as “Consumer Code”). The date of publication of the General Terms and Conditions of Sale corresponds to the date of entry into force.

The User commits to examine the General Terms and Conditions of Sale, in particular the pre-contractual information, set out below, and to accept them by checking the box before doing any purchase in the online store. For the purposes of interpretation of the General Terms and Conditions, whenever used herein: 1) the word “consumer” shall mean: any natural person who is acting for purposes not related to his entrepreneurial, commercial, artisanal or professional activity; 2) the word “professional” shall mean: any natural or legal person who is acting for purposes related to entrepreneurial, commercial, artisanal or professional activity, or his intermediary.

1. Contact details
For the purposes of fulfillment of the contracts stipulated under the General Terms and Conditions of Sale, for the exercise of the right of withdrawal, for lodging complaint, or for requesting any information, Athison provides the following contact details:
2. Conclusion of contract
The contract shall be deemed duly concluded at the moment in which Athison confirms the by sending an email to the email address provided by the User during the purchasing procedure.
3. Availability of the goods
  • 3.1 Availability of goods shall be construed as availability in the moment when the User gets access to the online store.
  • 3.2 Any information regarding the availability of goods shall be consideration only for indicative purposes. Upon simultaneous access to the website of more users, goods might be sold to other users before conclusion of the contract. Partial or total unavailability of goods might also occur even after the confirmation order has been sent by Athison.
  • 3.3 In case of unavailability, the order shall be automatically amended and the User shall be immediately notified by email. The User shall be entitled to cancel the order and request for reimbursement of the price already paid, which shall be reimbursed by Athison to the User via credit to the PayPal account used for the purchase no later than 30 (thirty) business days from the receipt of the request to order cancellation.
4. Prices of the goods
  • 4.1 All the prices indicated in the on-line store are expressed in Euro and include VAT, if applicable.
  • 4.2 The User acknowledges and accepts that the prices are binding. Athison may change the prices at any time, provided that the invoices shall be issued with reference to the price at the time of purchase.
5. Payment methods
  • 5.1 The payment of the goods purchased in the online store www.athison.com shall be performed only via PayPal.
  • 5.2 Use of the PayPal payment system is subject to the terms and conditions referred to on the following website: www.paypal.com. The sending of any purchase order by the User implies full and complete acceptance of the terms and conditions of PayPal.
  • 5.3 The whole payment procedure is executed via PayPal, with no interference of Athison. Therefore, Athison does not record any data related to the payment means used by the User to pay the goods purchased in the on-line store.
6. Right of withdrawal
  • 6.1 The User has the right to withdraw from the contract concluded with Athison, without any justification or reason whatsoever, within 14 (fourteen) days from the delivery of the goods purchased, except in case of purchase of tailor-made goods, in respect of which the right of withdrawal does not apply. Before returning the goods purchased, the User shall send to Athison the notice of withdrawal, the subject line of which shall be “Withdrawal”. In the notice of withdrawal the User shall specify the details of the purchase order and of the order confirmation sent by Athison at the time of purchase. In case of withdrawal, the costs of delivering of the goods to Athison shall be borne by the User.
  • 6.2 Subject to return of the goods by the User, Athison will initiate a verification procedure in relation to the conditions of the goods returned by the User.
  • 6.3 For the purposes of the reimbursement of any payment in case of withdrawal, the User acknowledges and accepts that the conditions of the goods shall be deemed compliant with sale conditions should such goods result complete of package, tags and labels and not damaged, dirty, washed, altered or otherwise worn. The User shall be responsible for any depreciation of such goods, resulting from any unduly manipulation and/or alteration.
7. Delivery of the goods
  • 7.1 Delivery of the goods ordered is subject to the payment of the price by the User.
  • 7.2 Athison shall hand over the goods to the courier within 5 (five) business days from the receipt of the order confirmation and shall deliver the goods to the address indicated by the User at the time of purchase via the courier service GLS for delivery in Italy (https://www.gls-italy.com) and via the courier service DHL for delivery in foreign countries (http://www.dhl.com/en.html).
  • 7.3 In case of delivery within the European Union, the delivery costs shall be borne by Athison without any increase of the price indicated in the order confirmation.
  • 7.4 In case of delivery outside the European Union, import taxes and duties may apply. It is not possible to foresee their precise amount. Such amount, as any additional cost of applicable customs clearance shall be fully borne by the User. The User shall be the sole and exclusive responsible of the compliance of the delivery with the laws and regulations of the importing country.
  • 7.5 Athison shall not bear any responsibility for failure in delivery or late delivery insofar as such failure in delivery or late delivery may be attributed to unforeseeable circumstances, force majeure or network connectivity problems. The risk of loss or damage to the goods for reasons beyond the control of Athison is transferred to the User at the moment when the latter or a third person designated by the User or a person other than the courier takes possession of the goods. The risk will be transferred to the User already at the moment of hand over of the goods to the courier by Athison, if the courier is chosen by the User.
8. Legal guarantee
  • 8.1 The goods purchased on the online store www.athison.com are covered by a legal warranty of 24 (twenty-four) months from the date of delivery, if purchased by a consumer, or of 12 (twelve) months from the date of delivery, in case of purchase by a professional.
  • 8.2 The User acknowledges and accepts that the images displayed on the online store www.athison.com are merely illustrative and that any non-compliance may be subject to complain only in the case of material differences between the images and the goods delivered.
  • 8.3 In case of non compliance or defects, the User may request Athison, by means of delivering a special notice to athison@manifatturadomodossola.it email address, to repair or replace the defective good, unless the remedy required is objectively impossible or overly burdensome.
  • 8.4 In response to the request for repair, replacement or return of the allegedly defective or non-compliant good, Athison will initiate a verification procedure in order to assess the non compliance or defects. The completion of such internal verification procedure will last between 3 (three) and 5 (five) business days, at the end of which Athison will contact the User. In the event in which the defects of the goods are recognized and accepted, Athison will repair or replace the non-compliant goods, preferably in accordance with the User's request, provided that the remedy requested by the User is not objectively impossible or overly burdensome. In such a case, Athison will also refund the delivery costs by crediting the PayPal account used to purchase the goods, within 30 (thirty) business days from the date in which Athison has notified to the User the positive outcome of the internal verification procedure. Delivery of repaired and/or replaced good shall be subject to the terms and conditions set out in article 7 above. In the event that the repair or replacement is objectively impossible or overly burdensome, the User may request termination of the contract resulting in the credit of the price already paid on the PayPal account used for purchase of the goods, within 30 (thirty) business days from the date in which Athison has notified to the User the positive outcome of the internal verification procedure.
  • 8.5 The User irrevocably forfeits the right of legal guarantee: a) if he fails to complain to Athison of the defect within 2 (two) months from the date of discovery, in the case of a consumer; b) if he fails to complain to Athison of the defect within 8 (eight) days from the date of discovery, in the case of a professional User.
9. Governing law and jurisdiction
  • 9.1 The General Terms and Conditions of Sale are subject to the laws of Italy.
  • 9.2 Any dispute between Athison and the User which cannot be settled amicably through the out of court remedies available via the platform https://webgate.ec.europa.eu/odr shall be submitted to the exclusive jurisdiction of the court of the place of residence or domicile of the User, if he is a consumer and has residence or domicile in Italy. In case the User is a professional, any dispute shall be to the exclusive jurisdiction of the court of Turin.
We care about your privacy and security
Cookies
As you navigate our Site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the Site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests.
Types of cookies our Site uses are as follows:
  • 1) Session cookie: a short-term session cookie exists for the duration of a single visit to your site, and expires when the customer leaves, or after a set period of time (in our Site 15 minutes).
  • 2) Persistent cookie: a long-term persistent cookie continues in existence after the end of the session, and saves a record of the customers’ shopping contents for future reference. In any case, after one year they will be no more in use.
Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Site statistics
Web data is collected to monitor user trends on our site. Analytical data such as hits to our server, traffic patterns and page views show us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us studying the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Athison products, services and our overall Site experience.
Payment security
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information. The entire payment process and related data (credit card number) will be processed by PayPal system. No payment data will be stored by Athison server. As far as you place any order at www.athison.com, you will be redirected to PayPal website in order to accomplish all payment process. That is why we care a lot about the security of your payment. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Athison employees and corporate partners to ensure your personal information is always kept safe.